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Digital Marketing Executive
Zeist
Teammanager Zwembad
Limburg, Euregio
Buurtsportcoach SportService Zwolle
Zwolle
Medewerker digitaal
Arnhem

Head of Dropshop Marketplace Under Armour

Organisatie:
Under Armour
Plaats:
Amsterdam
Werkgebied:
Amsterdam
Branche:
Sportretail
Functiegroep:
Online Marketeer / e-Commerce
Opleidingsniveau:
HBO
Niveau:
Ervaren
Dienstverband:
Vast
Uren:
32 tot 40 uur
Einddatum Vacature:
15-07-2017

Head of Dropshop Marketplace Under Armour

Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will.  Our goal is to Build A Great Team!  Will YOU…Protect This House?!

Under Armour is looking for a qualified Operations Specialist for our growing European e-commerce business. This role will drive operational efficiency, support the ongoing operations of the existing businesses and project manage future operational enhancements. This position requires a highly motivated individual to be part of a proactive, responsive and customer focused team. The right candidate possesses analytical and problem-solving skills, strong technical understanding, organizational and people management skills, and the ability to identify and recommend actionable solutions to address issues and improve operational efficiency.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Manage daily and ad-hoc warehouse efficiency and reporting, as well as serve as the point person for any process exceptions.
  • Responsible for monitoring consumer orders including order bank, payment processing, order tracking, and parcel delivery.
  • Own the returns process- identifying best practices and ensuring that returns are processed and refunds issued in a timely fashion.
  • Develop automated processes to increase system efficiency, working with internal development teams, as well and investigating external solutions.
  • Drive customer retention based projects to support business growth and customer loyalty. 
  • Be the project manager/technical counterpart for the HQ-based development team for operations initiatives- brief in opportunities, communicate project goals and success metrics in order to achieve departmental buy-in.
  • Serve as e-commerce point person for logistics, warehouse, customer service and shipping partners. Partner with teammates to ensure best in class functionality and service.
  • Serve as point person for  the payment gateway. Set fraud filters, monitor order acceptance rate, respond to chargebacks, and work with technical team to implement new payment methods.
  • Own the European employee ordering process, partnering with HR, DH and e-comm Content teams to ensure smooth processing of employee orders.
  • Partner with the European DH and supply chain partners to optimize labor, efficiency, holiday/peak volume spikes, and reporting performance against SLA’s.
  • Manage vendor relationships and represent EU ecommerce in discussions and negotiations with 3rd party providers.
  • Other duties may be assigned as business needs evolve.

    Competencies                                                        

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical: collects, archives, and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

    Project Management – Able to partner with various teams within the organization and be responsible for the efficient execution and successful launch of multiple initiatives in a fast paced, deadline oriented environment.

    Teamwork - Commits to the success of the team over personal objectives; building team morale and working well with multiple stakeholders either from a leading or supporting role. 

    Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

    Ethics - Cultivates trust and respect from the team through ethical behavior, integrity, keeping commitments, supporting affirmative action and respecting diversity.

    Strategic thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated ability to analyze data, think critically, and make recommendations on process improvements
  • Proficient in Microsoft Excel, including the creation and management of spreadsheets
  • Excellent communication skills, both verbal and written, with internal and external customers, including the ability to present critical data and recommendations to all levels of leadership
  • Demonstrated ability to assess trends, define proposed solutions, and influence change
  • Able to switch gears in a fast paced environment and manage multiple projects

    Requirements/Education/Experience                                                

  • Bachelor’s Degree required
  • Direct operational experience in an Ecommerce setting a plus
  • SAP knowledge a plus
  • Basic understanding of the order process from web to cash
  • 2 - 4 years of experience in a customer service and/or analyst role
  • Fluent in English & ability to communicate in multiple languages is a plus

Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category

The collection and use of personal information about applicants for employment is essential for conducting the business administration and business operation of Under Armour, Inc. (“Under Armour”) and those of its subsidiaries and affiliates. Under Armour’s overseas subsidiaries in the European Economic Area collect personal information about applicants for employment and may transfer such personal information to Under Armour in the United States in accordance with the terms of its Data Privacy Policy. Full details of Under Armour’s Data Privacy Policy are available at www.underarmour.jobs. Under Armour has certified that it complies with the Safe Harbor Privacy Principles with respect to safeguarding and transferring personal information it receives about Under Armour employees in the European Union.  More information about the Safe Harbor program and Under Armour’s certification, are available at www.export.gov/safeharbor.

Apply here

 

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